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1
Introduction
1.0 Preface
1.1 Introduction to Business Technology
1.2 Introduction to Business Technology Standard
2
Demand
2.0 Introduction to Demand Discipline
2.1 Strategic planning
2.2 Enterprise architecture
2.3 Service planning
2.4 Ecosystem development
2.5 Innovations and concepts
2.6 Development portfolio
2.7 Data Assets and Integration
2.8 Service portfolio
3
Strategy and Governance
3.0 Introduction to Strategy and Governance Discipline
3.1 Objectives, scorecard and steering
3.2 Operating model and tools
3.3 Competence, roles and organisation
3.4 Risk, quality, compliance and ethics
3.5 Security and data protection
4
Sourcing and optimisation
4.0 Introduction to Sourcing and Optimisation Discipline
4.1 Commercial and property rights
4.2 Sourcing, purchasing and contracts
4.3 Supplier relationship and performance management
4.4 Financial planning and control
4.5 Resource and asset management
5
Development
5.0 Introduction to Development Discipline
5.1 Requirements and feasibility
5.2 Prioritisation, commitment and backlog
5.3 Design, development and validation
5.4 Rollout and training
5.5 Business value realisation
6
Services
6.0 Introduction to Services Discipline
6.1 Service integration and quality assurance
6.2 Service release and operational readiness
6.3 Service operation and automation
6.4 Support and service to users
6.5 Continual improvement and retirement
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